Frequently Asked Questions

Standard shipping typically takes 3-5 business days within the continental US. Express shipping is available for 1-2 business days. International shipping times vary by location and can take 7-14 business days. You'll receive a tracking number via email once your order ships.

Once your order ships, you'll receive an email with a tracking number and a link to track your package. You can also log into your account and view your order history to see tracking information for all your orders.

Shipping costs are calculated at checkout based on your location, package weight, and shipping method selected. Standard shipping starts at $5.99, and express shipping starts at $12.99. Free shipping is available on orders over $50.

Yes, all our products are 100% authentic and sourced directly from authorized manufacturers and distributors. We guarantee the authenticity of every item we sell.

Most of our products come with manufacturer warranties. Warranty terms vary by product and manufacturer. Please check the product description or contact us for specific warranty information.

Click the "Sign Up" button in the top right corner of our website. Fill out the registration form with your email address and create a password. You'll receive a confirmation email to verify your account.

Click "Forgot Password" on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password.

We offer a 30-day return policy for most items. Items must be in their original condition and packaging. Some items like personalized products or perishable goods may not be eligible for return. Please check the product page for specific return information.

Log into your account and go to your order history. Click on the order you want to return and select "Return Item." Follow the prompts to select the items and reason for return. We'll provide a return shipping label and instructions.

Once we receive and inspect your returned item, we'll process your refund within 3-5 business days. Refunds are issued to the original payment method. Please allow additional time for the refund to appear in your account.